Effective Date: March 24, 2024
Welcome to GlossWISE.com (the “Site”), operated by GlossWISE Automotive Detailing (“GlossWISE,” “we,” “us,” or “our”). This Refunds and Returns Policy governs the process, conditions, and timeframes for product returns and refunds.
1. Returns Eligibility:
We accept returns for products purchased directly from the Site within 30 days of the delivery date.
To be eligible for a return, products must be unused, in their original packaging, and in the same condition as when you received them.
2. Initiation of Returns:
To initiate a return, please contact our customer support team at glosswiseautocare@gmail.com within 30 days of the delivery date.
Please provide your order number, the reason for the return, and any relevant details about the product condition.
3. Return Process:
Once your return request is approved, we will provide you with instructions on how to return the product.
You are responsible for the cost of return shipping unless the return is due to a defect or error on our part.
4. Refunds:
Refunds will be issued to the original payment method used for the purchase within 7-10 business days after we receive the returned product.
Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
5. Exchanges:
We do not offer exchanges at this time. If you wish to exchange a product, please initiate a return and place a new order for the desired item.
6. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer support team within 7 days of delivery to arrange for a replacement or refund.
We may require photo evidence of the damage or defect before processing a replacement or refund.
7. Non-Returnable Items:
Certain products, such as gift cards, downloadable software, and clearance items, are non-returnable.
8. Contact Us:
If you have any questions or concerns about our Refunds and Returns Policy, please contact us at glosswiseautocare@gmail.com.
By making a purchase on our Site, you acknowledge and agree to be bound by this Refunds and Returns Policy.
Last Updated: March 24, 2024